EMU Lighting
DMX USB PRO and USB PRO MK2 not working on mac - Printable Version

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DMX USB PRO and USB PRO MK2 not working on mac - manjb - 01-07-2021

Hi all

I am running osx 11.3.1 on my MBP and i cannot get either the usb pro or usb pro MK2 to show up in EMU.
I have looked in the system information and DMX USB PRO is there under USB device tree (see screenshot).
However when i go to EMU and refresh nothing shows up. 

I have also run the terminal command to deactivate the apple drivers from here, but no dice.
https://enttec.atlassian.net/wiki/spaces/EKB/pages/9175041/Why+doesn+t+my+DMX+USB+Pro+work+with+my+Mac

not sure where else to go from here.


RE: DMX USB PRO and USB PRO MK2 not working on mac - JamesW_ENTTEC - 03-07-2021

Hey Manjb,

To rule out a couple of things here:

Can you confirm you are running the latest stable EMU build from the website: https://www.enttec.com/product/software-products/lighting-control-software/emu-sound-to-light-controller/

To ensure communication I always recommend closing all other programs that could be interacting with the DMX USB Pro first. Re-plugging the DMX USB Pro device and trying once more.

Can you confirm if you're able to to view your DMX USB Pro within ENTTEC's DMX Pro Manager Software?

Thanks,

James


RE: DMX USB PRO and USB PRO MK2 not working on mac - manjb - 08-07-2021

(03-07-2021, 04:28 AM)JamesW_ENTTEC Wrote: Hey Manjb,

To rule out a couple of things here:

Can you confirm you are running the latest stable EMU build from the website: https://www.enttec.com/product/software-products/lighting-control-software/emu-sound-to-light-controller/

To ensure communication I always recommend closing all other programs that could be interacting with the DMX USB Pro first. Re-plugging the DMX USB Pro device and trying once more.

Can you confirm if you're able to to view your DMX USB Pro within ENTTEC's DMX Pro Manager Software?

Thanks,

James

Hi there, yes i reinstalled with the latest version (21.05.2994) and same problem. I also tried to install DMX Pro Manager and it the app doesnt even load on my computer, my understanding is that DMX PRo Manager doesnt work for greater than 10.12? Another other ideas? many thanks.


RE: DMX USB PRO and USB PRO MK2 not working on mac - manjb - 16-07-2021

hi, yes i reinstalled and still same problem. Also checked that no other programs were conflicting with the DMX.
I am running OSX 11.3.1, looks like DMX Pro Manager is not supported for my OS. I tried installing it but it did not work.
Any other help would be much appreciated thanks!


RE: DMX USB PRO and USB PRO MK2 not working on mac - SamP_ENTTEC - 21-07-2021

That is correct, Pro Manager is not supported on the latest version of macOS. Thank you for trying this anyway.
Could I ask that you try this again on the latest version of EMU to see if this has resolved it.
I can see from your messaging that you have already covered the majority of things, however could I ask you to review all steps and carry out step 4 from this guide: https://enttec.atlassian.net/wiki/spaces/EKB/pages/1440120853/macOS+Why+can+t+my+software+find+the+device