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Uh-Oh....No start :)
#1
Hi James W and the team,

I just installed  EMU on (2) PC's and neither will start the program.  1st PC: No sign of starting, but there is a log (log EMUlog20201127.txt) .  

2nd PC - window opens but is frozen and blank (see attached photo, and log named EMUlog20201127-2.txt)

Looking forward to seeing how it is coming along Smile


Attached Files Thumbnail(s)
   

.txt   emulog20201127.txt (Size: 897 bytes / Downloads: 7)
.txt   emulog20201127-2.txt (Size: 7.04 KB / Downloads: 6)
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#2
(28-11-2020, 04:47 AM)David LSL Wrote: Hi James W and the team,

I just installed  EMU on (2) PC's and neither will start the program.  1st PC: No sign of starting, but there is a log (log EMUlog20201127.txt) .  

2nd PC - window opens but is frozen and blank (see attached photo, and log named EMUlog20201127-2.txt)

Looking forward to seeing how it is coming along Smile

Hey David,

Ah that's no fun! Thanks for attaching the logs.

So I can pass this info forward to the devs to have a look into firstly can you try running EMU as an administrator. Secondly , do you mind sending me a screengrab of your computer hardware info (typing 'System' into the Windows bar should bring up a window with this).


Do you have any other information surrounding your hardware setup?

Purely so we can rule out any connected hardware can I ask you to:
- Uninstall EMU
- Delete the EMU folder in 'Documents'.
- Reinstall EMU

-Make sure no USB hardware or other devices are plugged in or other software is running on your computer that's sharing resources.
-Start EMU (run as admin).

Hopefully we'll be able to get to the bottom of this pretty quickly,

Thanks,
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#3
Alright!  Here we go!  

PC 1 - System info attached

Get ready for some unhelpful troubleshooting info.  I followed your instructions, first running EMU as admin did not change anything.

Then I uninstalled, closed everything, reinstalled, started as admin = success.

Plugged in all the USB's again, started as admin = success

Opened regular programs (and some that I may have had open the other day) = success

No matter what I do, running it in "normal" (non-admin) = success.  

On to PC2!

PC2 - system info attached.

Following same process - running as admin does not change anything.

Uninstalled, deleted folder, re-installed, no USB's connected either time (laptop).  Closed all the programs, restarted, same hanging window when run as Admin.  I let it sit for about 10 minutes before force quitting it.


Log attached Smile

THEN: I read the log, looked up Port COM4, and found that it was related to the Bluetooth in the Device Manager.  Disabled Bluetooth, EMU will open the regular way.  Enabled Bluetooth, was able to repeat the problem and solution with disabling bluetooth.  So there's our problem on this hardware!

Thanks!,
-David

P.S. Thanks for all your work on this!  On this support forum, I would recommend setting it to default sending notifications out on replies - I had to check this morning to see you had replied, and my guess is that many users will not check back in without a notification Smile

Oops, merged my posts together. PC1 is the Ryzen Machine, PC2 is the HP x360 laptop with the bluetooth crashes of EMU Smile


Attached Files Thumbnail(s)
       

.txt   emulog20201130.txt (Size: 2.29 KB / Downloads: 1)
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#4
(01-12-2020, 12:49 AM)David LSL Wrote: Alright!  Here we go!  

PC 1 - System info attached

Get ready for some unhelpful troubleshooting info.  I followed your instructions, first running EMU as admin did not change anything.

Then I uninstalled, closed everything, reinstalled, started as admin = success.

Plugged in all the USB's again, started as admin = success

Opened regular programs (and some that I may have had open the other day) = success

No matter what I do, running it in "normal" (non-admin) = success.  

On to PC2!

PC2 - system info attached.

Following same process - running as admin does not change anything.

Uninstalled, deleted folder, re-installed, no USB's connected either time (laptop).  Closed all the programs, restarted, same hanging window when run as Admin.  I let it sit for about 10 minutes before force quitting it.


Log attached Smile

THEN: I read the log, looked up Port COM4, and found that it was related to the Bluetooth in the Device Manager.  Disabled Bluetooth, EMU will open the regular way.  Enabled Bluetooth, was able to repeat the problem and solution with disabling bluetooth.  So there's our problem on this hardware!

Thanks!,
-David

P.S. Thanks for all your work on this!  On this support forum, I would recommend setting it to default sending notifications out on replies - I had to check this morning to see you had replied, and my guess is that many users will not check back in without a notification Smile

Oops, merged my posts together.  PC1 is the Ryzen Machine, PC2 is the HP x360 laptop with the bluetooth crashes of EMU Smile


Perfect, thanks for thanks for this info David, did you have any further info on the driver itself? - Are you running the latest from: https://support.hp.com/in-en/drivers or is this driver for an external Bluetooth device?

Hopefully we can find it, install it on one on on our test machines and ensure EMU ignores it. 

---

We'll be sure to have a look at the default settings. - in the meantime you can tick 'subscribe to this thread' when posting a response.
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#5
(01-12-2020, 02:48 AM)JamesW_ENTTEC Wrote: Perfect, thanks for thanks for this info David, did you have any further info on the driver itself? - Are you running the latest from: https://support.hp.com/in-en/drivers or is this driver for an external Bluetooth device?

Hopefully we can find it, install it on one on on our test machines and ensure EMU ignores it. 

---

We'll be sure to have a look at the default settings. - in the meantime you can tick 'subscribe to this thread' when posting a response.

It's the internal Bluetooth, I just did an update check thru HP's tool (and on their site), and all that it had me update was the BIOS - no change in EMU (as expected).

Thanks!,
-David
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#6
Thanks David,

Do you mind adding the serial of your laptop or attaching the Bluetooth driver itself to this thread for us to use. there are a lot of variants of the 360X on the HP website.

Thanks, James.
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#7
S/N 8CG7011DHJ
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#8
I was having the same exact issue on my laptop and desktop. Re-installing and running as admin had no effect, disable BT in the windows notification tray and it started right up.

My laptop is a Maingear Element running up to date Intel wireless drivers.

My desktop is a custom built with a Gigabyte Z390 Ultra mobo (with onboard BT) also running intel wireless drivers.
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#9
Hi guys,

We have a beta update for USB device connectivity which we are hopeful should resolve the virtual COM port issue causing EMU not to start on some devices.

Do you mind testing this on your systems that are known to trip EMU up and letting us know how this goes?

MacOS: https://s3-us-west-2.amazonaws.com/entte...2.17.2.dmg 
Win:      https://s3-us-west-2.amazonaws.com/entte...2.17.2.msi

Thanks 

James
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