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Does not recognise Enntec Open DMX USB or DMXIS
#1
Hi,
EMU doesn't seem to recognise or find either my Enttec Open DMX USB or my DMXIS interface
Using genuine apple Usb-C to A adaptor or Generic Hub

MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) - Catalina 10.15.7 (19H2)

DMXIS standalone/vst is working fine

Cheers
Greg


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#2
(20-01-2021, 07:37 PM)greg Wrote: Hi,
EMU doesn't seem to recognise or find either my Enttec Open DMX USB or my DMXIS interface
Using genuine apple Usb-C to A adaptor or Generic Hub

MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) - Catalina 10.15.7 (19H2)

DMXIS standalone/vst is working fine

Cheers
Greg

Hi Greg,

Thank you for reaching out to us on this. 

The ENTTEC Open DMX USB is not compatible with the EMU software, therefore this wouldn't work. 

DMXIS Hardware is compatible with EMU software. Can I check that you have closed all other software programs, including DMXIS and Pro Manager before launching EMU? This is because the DMXIS port could be locked to another program. 

Kind regards

Sam
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