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EMU not opening
#1
Question 
I have tried many times. Re-installed it many time, never loaded..
Any idea why? Huh

Windows 10 64-bit, i7 @2.70GHz @2.90GHz, 8GB RAM
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#2
(24-01-2021, 10:53 PM)DeZanVu Wrote: I have tried many times. Re-installed it many time, never loaded..
Any idea why? Huh

Windows 10 64-bit, i7 @2.70GHz @2.90GHz, 8GB RAM
[font="Proxima Nova Regular", "Helvetica Neue", Helvetica, Arial, sans-serif][Image: 6998MLa.jpg][/font]

[font="Proxima Nova Regular", "Helvetica Neue", Helvetica, Arial, sans-serif]Winsrggdowsgkghkghk[/font]
Hello,

Thank you for getting in contact with us. Could I ask that you uninstall the EMU software. Then delete the EMU folder within your computers Documents folder, before trying to re-install the software.

Please let me know if this resolves the issue.

Kind regards

Sam
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#3
(25-01-2021, 07:09 PM)SamP_ENTTEC Wrote: Could I ask that you uninstall the EMU software. Then delete the EMU folder within your computers Documents folder, before trying to re-install the software.

Please let me know if this resolves the issue.

It didnt work  Sad  EMU still not responding.
Here is the log file if thet help:

[12:12:22 DBG] Register Output Device: Broadcast : NETWORK_INTERFACE - ARTNET_BROADCAST - 192.168.1.255
[12:12:22 DBG] Sending ArtPollPacket to 192.168.1.255
[12:12:22 DBG] UsbMonitor: Connecting to 'COM3'
[12:12:22 DBG] Opening serial port 'COM3'...
[12:12:22 DBG] Opening serial port 'COM3'...Succeeded.
[12:12:22 DBG] LoadBanks check folder=C:\Users\Giannis\Documents\EMU\Shows\Default
[12:12:23 DBG] SaveBank Show path: C:\Users\Giannis\Documents\EMU\Shows\Default\Default\bank.xml
[12:12:23 DBG] Fixture Data Source=C:\Users\Public\Documents\EMU\emu.db
[12:12:23 DBG] Fixture Data Source=C:\Users\Public\Documents\EMU\emu.db
[12:12:23 DBG] SaveBank Show path: C:\Users\Giannis\Documents\EMU\Shows\Default\Default\bank.xml
[12:12:23 DBG] Preferences Saved to C:\Users\Giannis\Documents\EMU\Preferences\preferences.xml
[12:12:24 DBG] MIDI inputs list: Big Grinisable MIDI input, 0:01. Ethernet MIDI 0
[12:12:24 DBG] Preferences Saved to C:\Users\Giannis\Documents\EMU\Shows\Default\midi-mapping.xml
[12:12:24 DBG] Save fixtures path: C:\Users\Giannis\Documents\EMU\Shows\Default\fixtures.xml
[12:12:24 DBG] Save groups path: C:\Users\Giannis\Documents\EMU\Shows\Default\groups.xml
[12:12:24 DBG] MainWindowViewModel Inited
[12:12:25 INF] COM3serial.IsConnected: True
[12:12:25 DBG] UsbMonitor: Checking if device on port COM3 matches SerialGenericDmxDevice
[12:12:52 DBG] Preferences Loaded from C:\Users\Giannis\Documents\EMU\Preferences\preferences.xml
[12:12:52 DBG] Register Output Device: Broadcast : NETWORK_INTERFACE - ARTNET_BROADCAST - 192.168.1.255
[12:12:52 DBG] Sending ArtPollPacket to 192.168.1.255
[12:12:52 DBG] UsbMonitor: Connecting to 'COM3'
[12:12:52 DBG] Opening serial port 'COM3'...
[12:12:52 DBG] Opening serial port 'COM3'...Succeeded.
[12:12:53 DBG] Fixture Data Source=C:\Users\Public\Documents\EMU\emu.db
[12:12:53 DBG] Fixture Data Source=C:\Users\Public\Documents\EMU\emu.db
[12:12:53 DBG] Preferences Loaded from C:\Users\Giannis\Documents\EMU\Shows\Default\midi-mapping.xml
[12:12:53 DBG] LoadBanks check folder=C:\Users\Giannis\Documents\EMU\Shows\Default
[12:12:53 DBG] LoadBank path=C:\Users\Giannis\Documents\EMU\Shows\Default\Default\bank.xml
[12:12:56 DBG] SaveBank Show path: C:\Users\Giannis\Documents\EMU\Shows\Default\Default\bank.xml
[12:12:56 DBG] Preferences Saved to C:\Users\Giannis\Documents\EMU\Preferences\preferences.xml
[12:12:56 DBG] SaveBank Show path: C:\Users\Giannis\Documents\EMU\Shows\Default\Default\bank.xml
[12:12:56 DBG] MIDI inputs list: Big Grinisable MIDI input, 0:01. Ethernet MIDI 0
[12:12:56 DBG] Preferences Saved to C:\Users\Giannis\Documents\EMU\Shows\Default\midi-mapping.xml
[12:12:56 DBG] Save fixtures path: C:\Users\Giannis\Documents\EMU\Shows\Default\fixtures.xml
[12:12:56 DBG] Save groups path: C:\Users\Giannis\Documents\EMU\Shows\Default\groups.xml
[12:12:56 DBG] MainWindowViewModel Inited
[12:12:57 INF] COM3serial.IsConnected: True
[12:12:57 DBG] UsbMonitor: Checking if device on port COM3 matches SerialGenericDmxDevice
[12:13:48 DBG] Preferences Loaded from C:\Users\Giannis\Documents\EMU\Preferences\preferences.xml
[12:13:48 DBG] Register Output Device: Broadcast : NETWORK_INTERFACE - ARTNET_BROADCAST - 192.168.1.255
[12:13:48 DBG] Sending ArtPollPacket to 192.168.1.255
[12:13:48 DBG] UsbMonitor: Connecting to 'COM3'
[12:13:48 DBG] Opening serial port 'COM3'...
[12:13:48 DBG] Opening serial port 'COM3'...Succeeded.
[12:13:48 DBG] Fixture Data Source=C:\Users\Public\Documents\EMU\emu.db
[12:13:48 DBG] Fixture Data Source=C:\Users\Public\Documents\EMU\emu.db
[12:13:48 DBG] Preferences Loaded from C:\Users\Giannis\Documents\EMU\Shows\Default\midi-mapping.xml
[12:13:48 DBG] LoadBanks check folder=C:\Users\Giannis\Documents\EMU\Shows\Default
[12:13:48 DBG] LoadBank path=C:\Users\Giannis\Documents\EMU\Shows\Default\Default\bank.xml
[12:13:50 DBG] SaveBank Show path: C:\Users\Giannis\Documents\EMU\Shows\Default\Default\bank.xml
[12:13:50 DBG] Preferences Saved to C:\Users\Giannis\Documents\EMU\Preferences\preferences.xml
[12:13:51 DBG] SaveBank Show path: C:\Users\Giannis\Documents\EMU\Shows\Default\Default\bank.xml
[12:13:51 DBG] MIDI inputs list: Big Grinisable MIDI input, 0:01. Ethernet MIDI 0
[12:13:51 DBG] Preferences Saved to C:\Users\Giannis\Documents\EMU\Shows\Default\midi-mapping.xml
[12:13:51 DBG] Save fixtures path: C:\Users\Giannis\Documents\EMU\Shows\Default\fixtures.xml
[12:13:51 DBG] Save groups path: C:\Users\Giannis\Documents\EMU\Shows\Default\groups.xml
[12:13:51 DBG] MainWindowViewModel Inited
[12:13:51 INF] COM3serial.IsConnected: True
[12:13:51 DBG] UsbMonitor: Checking if device on port COM3 matches SerialGenericDmxDevice
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#4
(09-02-2021, 08:18 PM)DeZanVu Wrote:
(25-01-2021, 07:09 PM)SamP_ENTTEC Wrote: Could I ask that you uninstall the EMU software. Then delete the EMU folder within your computers Documents folder, before trying to re-install the software.

Please let me know if this resolves the issue.

It didnt work  Sad  EMU still not responding.
Here is the log file if thet help:

[12:12:22 DBG] Register Output Device: Broadcast : NETWORK_INTERFACE - ARTNET_BROADCAST - 192.168.1.255
[12:12:22 DBG] Sending ArtPollPacket to 192.168.1.255
[12:12:22 DBG] UsbMonitor: Connecting to 'COM3'
[12:12:22 DBG] Opening serial port 'COM3'...
[12:12:22 DBG] Opening serial port 'COM3'...Succeeded.
[12:12:22 DBG] LoadBanks check folder=C:\Users\Giannis\Documents\EMU\Shows\Default
[12:12:23 DBG] SaveBank Show path: C:\Users\Giannis\Documents\EMU\Shows\Default\Default\bank.xml
[12:12:23 DBG] Fixture Data Source=C:\Users\Public\Documents\EMU\emu.db
[12:12:23 DBG] Fixture Data Source=C:\Users\Public\Documents\EMU\emu.db
[12:12:23 DBG] SaveBank Show path: C:\Users\Giannis\Documents\EMU\Shows\Default\Default\bank.xml
[12:12:23 DBG] Preferences Saved to C:\Users\Giannis\Documents\EMU\Preferences\preferences.xml
[12:12:24 DBG] MIDI inputs list: Big Grinisable MIDI input, 0:01. Ethernet MIDI 0
[12:12:24 DBG] Preferences Saved to C:\Users\Giannis\Documents\EMU\Shows\Default\midi-mapping.xml
[12:12:24 DBG] Save fixtures path: C:\Users\Giannis\Documents\EMU\Shows\Default\fixtures.xml
[12:12:24 DBG] Save groups path: C:\Users\Giannis\Documents\EMU\Shows\Default\groups.xml
[12:12:24 DBG] MainWindowViewModel Inited
[12:12:25 INF] COM3serial.IsConnected: True
[12:12:25 DBG] UsbMonitor: Checking if device on port COM3 matches SerialGenericDmxDevice
[12:12:52 DBG] Preferences Loaded from C:\Users\Giannis\Documents\EMU\Preferences\preferences.xml
[12:12:52 DBG] Register Output Device: Broadcast : NETWORK_INTERFACE - ARTNET_BROADCAST - 192.168.1.255
[12:12:52 DBG] Sending ArtPollPacket to 192.168.1.255
[12:12:52 DBG] UsbMonitor: Connecting to 'COM3'
[12:12:52 DBG] Opening serial port 'COM3'...
[12:12:52 DBG] Opening serial port 'COM3'...Succeeded.
[12:12:53 DBG] Fixture Data Source=C:\Users\Public\Documents\EMU\emu.db
[12:12:53 DBG] Fixture Data Source=C:\Users\Public\Documents\EMU\emu.db
[12:12:53 DBG] Preferences Loaded from C:\Users\Giannis\Documents\EMU\Shows\Default\midi-mapping.xml
[12:12:53 DBG] LoadBanks check folder=C:\Users\Giannis\Documents\EMU\Shows\Default
[12:12:53 DBG] LoadBank path=C:\Users\Giannis\Documents\EMU\Shows\Default\Default\bank.xml
[12:12:56 DBG] SaveBank Show path: C:\Users\Giannis\Documents\EMU\Shows\Default\Default\bank.xml
[12:12:56 DBG] Preferences Saved to C:\Users\Giannis\Documents\EMU\Preferences\preferences.xml
[12:12:56 DBG] SaveBank Show path: C:\Users\Giannis\Documents\EMU\Shows\Default\Default\bank.xml
[12:12:56 DBG] MIDI inputs list: Big Grinisable MIDI input, 0:01. Ethernet MIDI 0
[12:12:56 DBG] Preferences Saved to C:\Users\Giannis\Documents\EMU\Shows\Default\midi-mapping.xml
[12:12:56 DBG] Save fixtures path: C:\Users\Giannis\Documents\EMU\Shows\Default\fixtures.xml
[12:12:56 DBG] Save groups path: C:\Users\Giannis\Documents\EMU\Shows\Default\groups.xml
[12:12:56 DBG] MainWindowViewModel Inited
[12:12:57 INF] COM3serial.IsConnected: True
[12:12:57 DBG] UsbMonitor: Checking if device on port COM3 matches SerialGenericDmxDevice
[12:13:48 DBG] Preferences Loaded from C:\Users\Giannis\Documents\EMU\Preferences\preferences.xml
[12:13:48 DBG] Register Output Device: Broadcast : NETWORK_INTERFACE - ARTNET_BROADCAST - 192.168.1.255
[12:13:48 DBG] Sending ArtPollPacket to 192.168.1.255
[12:13:48 DBG] UsbMonitor: Connecting to 'COM3'
[12:13:48 DBG] Opening serial port 'COM3'...
[12:13:48 DBG] Opening serial port 'COM3'...Succeeded.
[12:13:48 DBG] Fixture Data Source=C:\Users\Public\Documents\EMU\emu.db
[12:13:48 DBG] Fixture Data Source=C:\Users\Public\Documents\EMU\emu.db
[12:13:48 DBG] Preferences Loaded from C:\Users\Giannis\Documents\EMU\Shows\Default\midi-mapping.xml
[12:13:48 DBG] LoadBanks check folder=C:\Users\Giannis\Documents\EMU\Shows\Default
[12:13:48 DBG] LoadBank path=C:\Users\Giannis\Documents\EMU\Shows\Default\Default\bank.xml
[12:13:50 DBG] SaveBank Show path: C:\Users\Giannis\Documents\EMU\Shows\Default\Default\bank.xml
[12:13:50 DBG] Preferences Saved to C:\Users\Giannis\Documents\EMU\Preferences\preferences.xml
[12:13:51 DBG] SaveBank Show path: C:\Users\Giannis\Documents\EMU\Shows\Default\Default\bank.xml
[12:13:51 DBG] MIDI inputs list: Big Grinisable MIDI input, 0:01. Ethernet MIDI 0
[12:13:51 DBG] Preferences Saved to C:\Users\Giannis\Documents\EMU\Shows\Default\midi-mapping.xml
[12:13:51 DBG] Save fixtures path: C:\Users\Giannis\Documents\EMU\Shows\Default\fixtures.xml
[12:13:51 DBG] Save groups path: C:\Users\Giannis\Documents\EMU\Shows\Default\groups.xml
[12:13:51 DBG] MainWindowViewModel Inited
[12:13:51 INF] COM3serial.IsConnected: True
[12:13:51 DBG] UsbMonitor: Checking if device on port COM3 matches SerialGenericDmxDevice

We believe this is being caused by a USB device, or a virtual driver on your computer which is not a compatible device for EMU output. This is then causing EMU to crash. The device is currently attached to COM3, would you be able to identify which device this could be and disable it?

Once you have worked out what is attached to COM3, do let us know so we can investigate.
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#5
Question 
(10-02-2021, 12:25 AM)SamP_ENTTEC Wrote: We believe this is being caused by a USB device, or a virtual driver on your computer which is not a compatible device for EMU output. This is then causing EMU to crash. The device is currently attached to COM3, would you be able to identify which device this could be and disable it?

Once you have worked out what is attached to COM3, do let us know so we can investigate.


Finally, it worked.
I have disable the COM3 for EMU to work. 

Both my BT mouse and BT speaker still working.
Maybe COM3 is another BT speaker? (i have some speakers linked to my laptop)
Is it safe to unistall COM3?
Thanks!

[Image: com3dis.jpg]
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#6
Hey DeZanVu,

We have a beta update for this that we are hopeful should resolve this issue.

Do you mind testing this on your system and letting us know how this goes?

MacOS: https://s3-us-west-2.amazonaws.com/entte...2.17.2.dmg 
Win:      https://s3-us-west-2.amazonaws.com/entte...2.17.2.msi



Thanks,

James
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